We know that shipping a vehicle can seem like a daunting task if you’ve never done it before. And even if you have done it before, it’s always nice to know as much about the process as possible, so that you can feel secure about giving up the care of your vehicle to someone else. We’ve taken the questions most frequently asked by our clients and put them here for you with what we hope are helpful answers. If you don’t see your questions answered below, just give us a call at (866) 824-8068 or send us an EMAIL: firstname.lastname@example.org. We’re happy to help!
How does the whole vehicle shipping process work?
Once we’ve received your order, we contact one of the over 1,500 carriers we can use to ship your car, and negotiate to put your car on one of their trucks. Once we have it scheduled on a carrier, we charge your credit card for the deposit and contact you by phone or email (your preference) to let you know that your load has been dispatched. We will give you an estimated pickup date at that time. We will fine-tune that date and the time of pickup as the carrier gets closer to your pickup location. When the driver arrives to pick up your vehicle, you do an inspection of your vehicle with the driver and note any pre-existing damage on the Bill of Lading. The vehicle goes on the truck and heads to its destination. You can contact us during transport to get updates on the status of your vehicle, and we will email you its location periodically as well. You also have the ability to track your order and get the location anytime you like. When the driver gets within a day of arriving at the destination, he will contact you directly to coordinate the drop off. When the vehicle arrives, you or your agent do another inspection of the vehicle to ensure that no damage has been done. In the unlikely event any damage has occurred, it is noted on the Bill of Lading at that time and the driver will give you information on how to file a claim. We will follow up after we have been notified that your vehicle has arrived to close out your file and assist you in any way necessary. You may go to our online survey to let us know how we did for you by clicking HERE.
How do I pay for the shipment of my vehicle?
When you decide to us our services, you can pay by paypal, google checkout, credit card, wire transfer, or cashier’s check . We charge a deposit on all shipments, and how much that deposit will be depends on the type of vehicle you’re shipping and whether you choose additional options such as expedited shipping, enclosed trailer, top load. The balance of the payment due will be collected by the driver when your vehicle arrives at its destination. The driver will accept cash or money order (and some of them will take credit cards as well, but that must be cleared through the driver directly ahead of time.) The vehicle will not be released until full payment of the balance is made. You can pay the original deposit online through our secure checkout system, by calling us and placing the order through one of our team members.
What is the difference between an open and an enclosed carrier?
An open carrier is the kind you’ve seen on the highway with cars stacked on two levels; these are the kind car dealers typically use to take delivery of their new cars. Enclosed carriers are usually used for antique or high value cars because they provide protection from the elements and flying debris on the road. Because they provide so much more protection and because they carry fewer cars, enclosed carriers are more costly.
How far in advance should I schedule my vehicle shipment?
As soon as possible. If you want to schedule months in advance, we can take care of that for you. If you only have days, we can handle that too. We work best when we have more time to find you a space on a carrier though, and it could cost you a bit more if give us less than a few days’ notice.
Where do you keep my vehicle after it’s picked up?
We do not use depots or lots to store your vehicle after the driver takes possession of it. Once it goes on the carrier, it stays on the carrier until it reaches its destination (unless it must be moved for a brief period to offload another vehicle). Some of our carriers drive in teams and only stop for fuel and quick rests, and others stop overnight in designated truck parking areas.